1. Introduction
Spectra Wide Technical Services LLC (“Spectra Wide”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data entrusted to us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you:
• Visit our website at www.spectradubai.com
• Purchase or enquire about our technical and property-maintenance services;
• Enter into or renew an annual maintenance contract;
• Communicate with our customer-service team or AI-assisted support system;
• Participate in a promotion, referral programme, survey or community initiative; or
• Otherwise interact with Spectra Wide.
Licence no - 713972
Spectra Wide Technical services LLC
Registered address -
Blue tower, Next to Millenium plaza downtown, Sheikh ZAYED Road, Dubai

This Privacy Policy has been prepared with reference to applicable laws in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data and other applicable UAE laws and regulations.

2. Data Controller
For the purposes of applicable data-protection law, the controller responsible for your personal data is:
Spectra Wide Technical Services LLC
Trade licence number: 713972
Registered address: Blue tower, Next to Millenium plaza downtown, Sheikh ZAYED Road, Dubai, United Arab Emirates
Telephone: +971 4 500 0000
Email: info@spectradubai.com
Website: www.spectradubai.com

3. Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data.

3.1 Identity and contact information
• Full name;
• Mobile and telephone number;
• Email address;
• Company name and job title;
• Preferred communication method; and
• Information identifying whether you are a homeowner, tenant, landlord, property manager, company representative or other authorised person.

3.2 Property and service information
• Property address, building, unit number, community and location;
• Property type, such as apartment, villa, office, retail outlet or commercial facility;
• Access instructions and preferred appointment times;
• Service requirements and maintenance history;
• Annual maintenance contract details and renewal date;
• Details of equipment, fixtures or systems requiring inspection or repair;
• Photographs, videos, voice notes or documents that you voluntarily provide;
• Quotations, bookings, job reports, invoices and service records; and
• Feedback, complaints, warranty claims and service-resolution information.

Please avoid sending photographs or videos that unnecessarily show people, identification documents, confidential materials or private areas unrelated to the requested service.

3.3 Payment and transaction information
We may collect:
• Billing details;
• Invoice and payment status;
• Transaction references;
• Refund information; and
• Limited payment-related information received from our payment provider.

Where online payments are available, full card details are normally processed directly by the authorised payment-services provider and are not stored by Spectra Wide unless expressly stated otherwise.

3.4 Website and technical information
When you use our website, we may automatically collect:
• Internet Protocol address;
• Browser type and version;
• Device type and operating system;
• General location derived from your device or IP address;
• Pages visited and actions taken;
• Date, time and duration of visits;
• Referring website, advertisement or campaign;
• Form interactions and conversion activity;
• Cookie identifiers; and
• Website diagnostic and security information.

3.5 Communications and customer-care information
We may retain:
• Emails, WhatsApp messages and social-media messages;
• Customer-service and support conversations;
• Information collected by our chatbot or AI-assisted customer-service system;
• Enquiry classification, ticket status and routing details;
• Records of follow-up, escalation and resolution; and
• Telephone call recordings, where calls are recorded and you have been notified as required.

3.6 Marketing and preference information
We may collect:
• Services in which you have expressed an interest;
• Communication preferences;
• Responses to campaigns, promotions or surveys;
• Advertisement and website engagement;
• Referral source; and
• Consent, subscription and opt-out records.

4. How We Collect Personal Data
We may collect personal data:
• Directly from you;
• From a property owner, tenant, landlord, employer or property manager authorised to engage us;
• Through our website, WhatsApp, telephone, email or social-media channels;
• Through our technicians and customer-service representatives;
• Through EWorks or another service-management platform;
• Through our customer relationship management system;
• From advertising platforms and lead-generation forms;
• From payment, scheduling and technology providers;
• From referral or community partners; and
• From publicly available sources where permitted by law.

If you provide personal data relating to another person, you confirm that you are authorised to provide that information and, where required, have informed that person about this Privacy Policy.

5. How We Use Personal Data
We may process personal data for the following purposes:

5.1 Providing our services
• Responding to enquiries;
• Assessing service requirements;
• Arranging inspections and appointments;
• Preparing and issuing quotations;
• Delivering AC, plumbing, electrical, handyman, maintenance and related services;
• Administering annual maintenance contracts;
• Assigning and dispatching technicians;
• Processing payments and issuing invoices;
• Maintaining service and warranty records; and
• Providing customer support.

5.2 Operating our customer-service systems
• Creating and managing customer-service tickets;
• Identifying the service requested;
• Capturing relevant property and fault information;
• Prioritising urgent enquiries;
• Routing enquiries to the appropriate team;
• Sending appointment, quotation and service updates;
• Escalating complex enquiries or complaints to a person; and
• Monitoring response and resolution times.

5.3 Customer retention and service reminders
• Sending annual maintenance contract renewal reminders;
• Reminding customers when preventive or seasonal maintenance may be due;
• Following up on pending quotations;
• Re-engaging previous customers;
• Recommending relevant services based on prior service history; and
• Requesting customer feedback or reviews.

5.4 Marketing and advertising
Where permitted by law and subject to your communication preferences, we may use personal data to:
• Send information about our services, packages, promotions and community initiatives;
• Create customer audiences for advertising and remarketing;
• Measure the effectiveness of our advertising;
• Display relevant advertising on Google, Meta or other platforms;
• Conduct customer research and campaign analysis; and
• Develop similar or lookalike advertising audiences where supported by the relevant platform.

You may opt out of direct marketing at any time using the unsubscribe facility provided in the communication or by contacting us.

5.5 Improving and protecting our business
• Analysing service and customer trends;
• Measuring website and campaign performance;
• Improving our website, customer experience and service delivery;
• Training and monitoring customer-service teams;
• Detecting duplicate, fraudulent or abusive enquiries;
• Protecting our systems, employees, technicians and customers;
• Establishing, exercising or defending legal claims; and
• Complying with legal, accounting, regulatory and record-keeping obligations.

6. Basis for Processing
Depending on the circumstances and applicable law, we may process personal data because:
• You have provided consent;
• Processing is necessary to respond to your request or perform a contract with you;
• Processing is necessary to take steps before entering into a contract;
• Processing is required to comply with a legal or regulatory obligation;
• Processing is necessary to protect our rights or the rights and safety of another person;
• Processing is necessary for legitimate business interests recognised by applicable law, provided that your rights are appropriately protected; or
• Another lawful basis under applicable UAE law applies.

Where processing depends on your consent, you may withdraw that consent, subject to legal and contractual limitations. Withdrawal will not affect processing lawfully carried out before the withdrawal.

7. AI-Assisted Customer Service
Spectra Wide may use an AI-assisted chatbot or automation system to provide faster initial support.

The system may:
• Acknowledge enquiries;
• Identify the apparent service required;
• Ask for relevant details;
• Classify urgency;
• Create a customer-service ticket;
• Recommend an appropriate enquiry path;
• Schedule reminders; and
• Route the enquiry to the appropriate employee or department.

Our AI-assisted system is designed to support our team and does not replace human decision-making in matters requiring professional judgement.

Pricing exceptions, customised quotations, contractual commitments, complaints, refunds, disputes and complex or urgent cases should be reviewed by an authorised employee. You may request human assistance at any time by typing “Speak to a person” or contacting us through the details provided below.

Information submitted to the AI-assisted system may be processed by technology service providers acting on our behalf. We take reasonable steps to require such providers to protect the information and use it only for authorised purposes.

8. WhatsApp and Social Media
If you contact us through WhatsApp, Instagram, Facebook or another third-party platform, that platform may separately collect and process personal data under its own privacy policy.

Information shared through these services may include your profile name, telephone number, account identifier, message content and attachments.

We recommend reviewing the privacy settings and privacy policy of the relevant platform. Spectra Wide is not responsible for the independent privacy practices of third-party platforms.

9. Cookies and Similar Technologies
Our website may use cookies, pixels, tags and similar technologies to:
• Enable essential website functions;
• Remember user preferences;
• Maintain website security;
• Understand website usage;
• Measure advertising performance;
• Identify the source of enquiries;
• Improve website functionality; and
• Conduct remarketing or display relevant advertising.

Cookies may be placed by Spectra Wide or by third parties such as:
• Google Analytics;
• Google Ads;
• Meta Pixel;
• Website hosting providers;
• Customer relationship management providers;
• Chat or WhatsApp integration providers; and
• Payment or booking providers.

Where required, non-essential cookies will be activated only after you provide consent through our cookie banner. You can manage or withdraw your cookie preferences through the website’s cookie settings or your browser.

Disabling certain cookies may affect some website functions.

10. Sharing Personal Data
We may share personal data, where necessary, with:
• Spectra Wide employees and authorised representatives;
• Technicians, subcontractors and service partners assigned to a job;
• Website hosting and technology providers;
• CRM, automation, database and service-management providers;
• WhatsApp and communications providers;
• Payment processors and financial institutions;
• Advertising, analytics and marketing platforms;
• Professional advisers, including lawyers, auditors and accountants;
• Insurers;
• Property managers, landlords, tenants or corporate clients where authorised or reasonably necessary for the service;
• Government departments, regulators, courts or law-enforcement bodies where required by law; and
• A purchaser, investor or successor if all or part of our business is sold, reorganised or transferred.

Service providers are expected to process personal data only for authorised purposes and apply appropriate confidentiality and security safeguards.

We do not sell personal data as a standalone commercial product.

11. International Data Transfers
Some service providers, cloud systems, communication platforms or advertising providers may process or store personal data outside the United Arab Emirates.

Where personal data is transferred internationally, we will take reasonable steps to ensure that the transfer is permitted under applicable law and that appropriate contractual, organisational or technical safeguards are used.

Because some third-party platforms operate globally, their processing may also be governed by their own international data-transfer arrangements and privacy policies.

12. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
• Deliver and document services;
• Maintain warranty and maintenance history;
• Administer annual maintenance contracts;
• Respond to complaints or disputes;
• Meet accounting, tax and legal obligations;
• Establish or defend legal claims; and
• Maintain appropriate security and fraud-prevention records.

Retention periods may vary according to the type of information and the nature of our relationship with you.

When personal data is no longer required, we will take reasonable steps to securely delete, anonymise or restrict it, unless continued retention is required or permitted by law.

13. Information Security
We use reasonable administrative, organisational and technical safeguards designed to protect personal data against:
• Unauthorised access;
• Accidental loss;
• Improper use;
• Unauthorised alteration;
• Disclosure; and
• Destruction.

These measures may include access controls, staff permissions, secure hosting, authentication controls, system monitoring, backups and contractual confidentiality obligations.

No website, electronic transmission or storage system can be guaranteed to be completely secure. You should avoid sending passwords, full payment-card details or unnecessary sensitive information through website forms, email, WhatsApp or the AI assistant.

14. Your Rights
Subject to applicable UAE law and any lawful exceptions, you may have the right to:
• Obtain information about how your personal data is processed;
• Request access to your personal data;
• Request correction or updating of inaccurate personal data;
• Request deletion of personal data;
• Request restriction or cessation of certain processing;
• Object to certain processing, including direct marketing;
• Withdraw consent where processing is based on consent;
• Request transfer of your personal data where applicable;
• Object to certain decisions based solely on automated processing; and
• Submit a complaint to the relevant UAE data-protection authority.

We may request information to verify your identity and authority before processing a request. We may also retain certain information where required by law or necessary to protect legal rights.

To exercise a privacy right, contact:
Email: info@spectradubai.com
Subject line: Privacy Request – Spectra Wide

Please include your name, contact information and a clear description of your request.

15. Marketing Preferences
You can stop receiving promotional communications by:
• Clicking an unsubscribe link in an email;
• Replying “STOP” or following the opt-out instruction in an eligible message;
• Asking our customer-service team to update your preferences; or
• Emailing info@spectradubai.com.

Opting out of marketing will not prevent us from sending necessary service communications relating to an enquiry, booking, payment, active contract, safety matter or complaint.

16. Children’s Personal Data
Our services are intended for adults, property owners, tenants, authorised representatives and businesses.

We do not knowingly collect personal data directly from children for marketing purposes. If a person under the legally applicable age provides personal data without appropriate authorisation, a parent or legal guardian may contact us to request its deletion.

17. Third-Party Links
Our website may contain links to third-party websites, payment services, maps, social-media pages or booking platforms.

Those third parties control their own privacy practices. We encourage you to read their privacy policies before providing personal data. Spectra Wide is not responsible for the content, security or privacy practices of third-party services.

18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to:
• Our services;
• Website features;
• Customer-service systems;
• Technology providers;
• Legal requirements; or
• Data-processing practices.

The updated version will be published on our website with a revised “Last updated” date. Material changes may also be communicated through the website or another appropriate channel.

19. Contact Us
If you have a question, concern or complaint about this Privacy Policy or the way we process personal data, contact:

Spectra Wide Technical Services LLC
Address: Blue tower, Next to Millenium plaza downtown, Sheikh ZAYED Road, Dubai, United Arab Emirates
Telephone: +971 4 500 0000
Email: info@spectradubai.com
Website: www.spectradubai.com

We will review and respond to privacy enquiries within the period required by applicable law.

If you remain dissatisfied, you may have the right to submit a complaint to the UAE Data Office or another competent UAE authority, subject to the applicable legal and regulatory framework.